The following guide provides details on how to find the MAC Address of your Windows 7 PC or Laptop. This will assist you in identifying the devices registered on your account in the Q2 portal.

You may also be asked to confirm this information when contacting the support team for technical support.

To locate your MAC address by this method you must already be connected to a network.

Connect to your building's assigned WiFi SSID. See reception if you do not know your building's WiFi SSID. Ethernet devices should be connected directly to a wall port.

1. Click the network icon in the taskbar and select Open Network and Sharing Center

2. On the left side of the Network and Sharing Center click Change Adapter Settings

3. Wireless devices: Right-click on Wireless Network Connection adapter and select Status.
    Ethernet devices: Right-click on Local Area Connection adapter and select Status.

Please note that if the Status option is grey you are not connected to the network

4. In the status window, click on the Details button

5. Another window will open showing details of your network adapter. Look in this list for the physical address - this is the MAC address of your device.