superloop.com
Talk to BNSC: 1300 056 721
About BNSC
Smart Communities Status
BNSC Status Site
My Requests
BNSC Support Requests
Submit a request
BNSC Support New Request
Smart Communities
Help Centre
Categories
General Guides
Help Guides
Policies and General Terms
Featured Articles
Broadband Networks and Smart Communities
For more information about scheduled maintenance, network outages and service status.
Go to the status page - https://smart-status.superloop.com/ and subscribe for updates via SMS or Email by clicking the "Get updates" button and selecting your preferred option.
Network Status Page
Registering the device to your account is the most important step to getting internet access on your devices.
This topic will help you add devices automatically and register them on your account.
4. Log in using your username and password.
You will now see a new device registered on your account.
If you are having issues with the steps, you may contact us on our hotline, send us an e-mail or use our online chat.
Register/Authenticate your device via the Portal
Get in touch with the Superloop BNSC Help Desk team for solutions or assistance
If you cannot find a solution on our knowledge base or have another enquiry, just let us know! Our team will be happy to answer any questions or provide assistance with technical support, accounts/billing or other enquiries.
Check our Network Status site for known outages if you are experiencing connectivity loss or an internet issue. You can sign up for e-mail or SMS notifications without needing to contact the Help Desk team for updates on the situation.
Open Live Chat by clicking the Chat button at the bottom of the main Help Site, Network Status Page or user portal. Type in your details and click to start chatting. A member of our team will answer you as soon as possible.
Submit an online request directly to the team via the New Request page. You can also view your open requests at My Requests.
Send an e-mail directly to our team at smart.help@superloop.com
If you are an existing user, please contact us from the e-mail address registered to your Superloop BNSC account, as this helps to confirm you are the account holder.
AustraliaSupport (including VostroNet): 1300-262-047Student Support: 1800-661-407Hotel Support: 1300-738-353
New ZealandSupport (including VostroNet): 0800-778-893Student Support: 0800-449-246Hotel Support: 0800-442-043
Fiji and Pacific IslandsSmart Communities Support: 008003259Hotel Support: 008003260
Additional contact details can be found on the main Superloop BNSC (Smart Communities) or the Superloop BNSC Contact Us page.
Contact Superloop BNSC Help Desk
