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Superloop Smart Communities
For more information about scheduled maintenance, network outages and service status, head over to the Smart Communities status page at: https://smart-status.superloop.com.You can subscribe for updates via SMS or Email by clicking the "Get updates" button and selecting your preferred option.
Smart Communities Status Site
Find information on online safety, including information on how to protect kids and teens from inappropriate and harmful online content. This includes advice and information on services and tools, to protect from harmful online content.
Online Safety Guidelines for Kids, Teens, and Adults
The internet is one of those incredible tools that kids and teens can use to advance their learning and education, to socialise and interact with friends, and to have some fun and be entertained. But as with any tool, it’s important to know what makes it safe or unsafe, and how to protect yourself from harm.
Internet safety tips for kids:
Internet safety tips for teens:
As your kids grow and enter their teens, the boundaries may move a little further out. They may use devices outside of the home common areas, they may purchase things online, they may spend more time on social media.
Internet safety tips for adults:
e-Safety is just as important for adults as it is for kids and teens. Below are some tips for keeping your online accounts safe, including protecting your personal and financial information.
For more information on keeping your family safe online, visit the Office of the eSafety Commissioner website.
Family Friendly Filters
What are filters?
Online content filters are typically a piece of software, or similar tools or systems, that allows users to block or restrict access to websites and programs.
What are the Family Friendly Filter programs?
CommAlliance’s Family Filter Program provides a list of accredited filter providers that may be suitable for your family.
For filter providers to specifically qualify for Family Friendly Filter status and be listed as an accredited provider, a filter must undergo rigorous independent testing to ensure that it meets criteria that are intended to protect families.
Classes of accredited Family Friendly Filters:
The Office of the eSafety Commissioner has 4 levels of classification for certified filters:
Further information, including a list of accredited filter providers, can be found on the CommsAlliance Family Friendly Filter website.
Complaints
Complaints relating to restricted or illegal content can be reported online to the Office of the eSafety Commissioner or to the content provider.
If you are unable to submit your complaint online, and you are an Australian resident, you may be able to make a complaint by emailing online@esafety.gov.au. In your email, please provide specific URL information and the reasons why you believe the content should be prohibited.
If you need to report any criminal activity, please go to Crime Stoppers online or call 1800 333 000. Reports can be anonymous.
eSafety Commissioner (eSafety)
eSafety’s role is to help safeguard all Australians from online harms and to promote safer, more positive online experiences.
eSafety uses research, evidence and experience to lead and advise on online safety issues.
eSafety approaches its work through the three lenses of prevention, protection, and proactive and systemic change:
For more information for staying safe online, Visit the Office of the eSafety Commissioner website.
A final word on how to stay safe online:
The internet is an incredible innovation – it's completely changed how we live, work, stay entertained, stay connected, get directions, even order food. But we do have to remember to be on the lookout for threats and hazards and exercise caution when interacting online, particularly for children.
Have open conversations in your home about e-safety, about avoiding scams, about avoiding interactions with strangers – especially when they ask for money, personal information, or photos – and speaking up when you experience cyberbullying or intimidation.
Online Safety
Superloop Smart Communities Support is available 24 hours a day, 7 days a week.
Check our Network Status site for known outages if you are experiencing connectivity loss or an internet issue. You can sign up for e-mail or SMS notifications without needing to contact the Help Desk team for updates on the situation.
Open Live Chat by clicking the Chat button at the bottom of the main Help Site, Network Status Page or user portal. Type in your details and click to start chatting. A member of our team will answer you as soon as possible.
Submit an online request directly to the team via the New Request page. You can also view your open requests at My Requests.
Send an e-mail directly to our team at smart.help@superloop.com
If you are an existing user, please contact us from the e-mail address registered to your Superloop Smart Communities account, as this helps to confirm you are the account holder.
AustraliaSmart Communities Support: 1300-262-047Student Support: 1800-661-407Hotel Support: 1300-738-353FTTP New Development Connections: 1300-056-721
New ZealandSmart Communities Support: 0800-778-893Student Support: 0800-449-246Hotel Support: 0800-442-043
Fiji and Pacific IslandsSmart Communities Support (Fiji): 00800-3259Hotel Support (Fiji): 00800-3260Hotel Support (PNG): 7090-4480
Additional contact details can be found on the main Superloop Smart Communities website or the Contact Us page.
Contact Superloop Smart Communities Help Desk
SuperloopSmart Communities