Contact Superloop Smart Communities Help Desk

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Smart Community locations only. For Residential or Business Support Find options here.

Superloop Smart Communities Help Desk is unable to assist with Residential or Business Support or transfer to other Superloop departments.


Network Status

Check our Network Status site for known outages if you are experiencing connectivity loss or an internet issue. You can sign up for e-mail or SMS notifications without needing to contact the Help Desk team for updates on the situation.

Chat Online

Open Live Chat by clicking the Chat button at the bottom of the main Help SiteNetwork Status Page or user portal. Type in your details and click to start chatting. A member of our team will answer you as soon as possible.

Submit an Online Request

Submit an online request directly to the team via the New Request page. You can also view your open requests at My Requests.


Send an E-Mail

Send an e-mail directly to our team at

If you are an existing user, please contact us from the e-mail address registered to your Superloop Smart Communities account, as this helps to confirm you are the account holder.

Contact by telephone

Smart Communities Support: 1300-262-047
Student Support: 1800-661-407
Hotel Support: 1300-738-353
FTTP New Development Connections: 1300-056-721


New Zealand
Smart Communities Support: 0800-778-893
Student Support: 0800-449-246
Hotel Support: 0800-442-043


Fiji and Pacific Islands
Smart Communities Support (Fiji): 00800-3259
Hotel Support (Fiji): 00800-3260
Hotel Support (PNG): 7090-4480


Superloop Website

Additional contact details can be found on the main Superloop Smart Communities website or the Contact Us page.

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