Smart Communities Status
Submit a request
Check our Network Status site for known outages if you are experiencing connectivity loss or an internet issue. You can sign up for e-mail or SMS notifications without needing to contact the Help Desk team for updates on the situation.
Open Live Chat by clicking the Chat button at the bottom of the main Help Site, Network Status Page or user portal. Type in your details and click to start chatting. A member of our team will answer you as soon as possible.
Submit an online request directly to the team via the New Request page. You can also view your open requests at My Requests.
Send an e-mail directly to our team at email@example.com
If you are an existing user, please contact us from the e-mail address registered to your Superloop Smart Communities account, as this helps to confirm you are the account holder.
AustraliaSmart Communities Support: 1300-262-047Student Support: 1800-661-407Hotel Support: 1300-738-353
New ZealandSmart Communities Support: 0800-778-893Student Support: 0800-449-246Hotel Support: 0800-442-043
Fiji and Pacific IslandsSmart Communities Support (Fiji): 00800-3259Hotel Support (Fiji): 00800-3260Hotel Support (PNG): 7090-4480
Additional contact details can be found on the main Superloop Smart Communities website or the Contact Us page.