Who is Superloop Smart Communities?

Smart Communities is a business department within Superloop that primarily offers managed Wi-Fi solutions to student accommodations, hospitals, hotels and public spaces. We also provide managed wholesale FTT(X) services to purpose built residential areas.

Are you a Smart Communities customer?

If you are a resident in one of our purpose-built student accommodations or trying to connect to a public Wi-Fi service in a space that we manage, we can assist you! Unlike residential NBN services, you will not have had to purchase any routers or modems, you will simply connect to a pre-existing Wi-Fi network and will have been provided with a username and password which can be used to connect via our integrated login portal.

I need help with my residential Superloop NBN connection, who do I contact?

If you have purchased (or need assistance purchasing) a traditional residential NBN service with Superloop, please refer to https://www.superloop.com/contact or contact this department directly via:

• Email: support@home.superloop.com
• Phone: 1800 10 12 10

If you are already a Superloop NBN customer, you can login to your account via https://superhub.superloop.com/login to see if you are affected by any known outages. From your account dashboard you will also be able to get to in touch with the NBN team via live chat (look for a little red chat icon in the bottom right-hand corner).