Overview

Your credit card payment details are held securely by our online payment gateway.

For your safety and security, support team members cannot access these details or make credit card payments on your behalf.

Changing or updating your credit card payment details must be done online through the secure user portal.

To change your payment details

1. Open your web browser and sign on to the user portal.

2. Select the 'Update Credit Card' button under Your Plan Information

3. Enter card details and make sure to click 'SAVE'

How to cancel the next automatic payment

For information on how to cancel the automatic monthly payment for the renewal of your plan, please refer to this article: Cancel Auto-Renewal of Your Plan

How to remove your payment details

To remove the credit card from your account, please contact the Support team at smart.help@superloop.com. We will update your account to remove all saved billing information on your profile. This will stop any further transactions on your account until you enter your payment details again