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Before purchasing or connecting a router, you must first check the following things:
If your location allows you to connect a router, set it up using the following settings:
Only you are responsible for the correct configuration of your router. Our helpdesk is unable to assist with the setup of any 3rd party routers.
If you follow this process and your router still doesn't work, but your devices can connect to the internet directly, we recommend contacting the router manufacturer for further assistance.
Please note: Sharing your internet connection with other residents is against our Acceptable Use Policy for the BCB service. Any users identified as sharing their accounts will be liable for account suspension.