Getting Started with Managed Wi-Fi

Managed Wi-Fi locations only. For Residential or Business Support Find options here

Overview

We want your stay at our Managed Wi-Fi locations to be just like home and to get you started, this guide is how we recommend you connect to the Wi-Fi to make the experience as smooth as possible! Unlike the standard home Wi-Fi, we use individual user accounts. This ensures security and privacy secure within a shared building.

We provide two SSID options, allowing you to choose the best experience based on your device’s capabilities. Speak to your site staff or the support team for SSID network is best for you. 

Now let's get you set up!

Getting Started

1. First up, follow this guide: Changing your Private MAC Settings for Managed Wi-Fi before connecting.

2. Connect to your preferred Wi-Fi network

3. Your Wi-Fi portal page will automatically pop up.
   Note: Some devices may not automatically display the Wi-Fi portal page. Refer to our Wi-Fi portal troubleshooting guide if you get stuck on this step. 

4. Enter your email (or username) and password to log in
   Your site team will be able to assist in providing this to you.

5. Register your devices (including any non-browser devices)

Common Connection Issues

1. Make sure your phone data is off!
   Guide: Prevent Automatic Switching to Mobile Data
2. Having trouble seeing the Wi-Fi portal page?
   Guide: Having trouble seeing the Wi-Fi portal page?
3. Need help adding a non-browser device, such as an Alexa speaker, or a Nintendo Switch?
   Guide: Managing Your Devices via the Connection Portal
   Guides for adding common non-browser devices:
   Connection PlayStation 5
   Connecting XBOX One
   Connecting Nintendo Switch
   Connecting Apple TV
4. Still having issues? Contact us: Contact Superloop Smart Communities Help Desk – Help Centre - Superloop Smart Communities