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Many factors affect why your connection is slow. It might be a hardware issue or software running in the background. This guide will help you troubleshoot and hopefully pin down the cause.
If you continue to have issues contact the Superloop Smart Communities Help Desk team.
It is important to make sure you are connected to the network first, as your device might have automatically connected to another network or be on a cellular network.
VPN Networks can slow connection to sites, particularly if they are overseas connections. Check to make sure you are not using a VPN while trying to access sites or download.Close any VPN programs or Chrome VPN Plugins
1. Click/tap on the Network & Internet icon on the taskbar
2. Click VPN
3. On the Right column select your VPN and click the Disconnect button
1. Select the Apple menu icon in the top left of the desktop.
2. Select System Preferences and Network.
3. Select the VPN connection in the left pane of the Network window.
4. Select Disconnect.
Log in and check that your plan is active. Inactive accounts will automatically be rate-limited to 1 Mbps.
3. If you have reached your monthly data allowance (selected areas only), your speed will slow down until your next plan renewal or you can change/upgrade your plan: Upgrade or Change your Plan
3. Right Click your torrent app and click Exit/Quit
3. Close confirm updates (such as Steam, iOS, or Windows Updates are not currently downloading)
It's important to note that your Plan Speed is across all your devices and not just one device. Make sure you are not downloading on other devices that might be using your available bandwidth on your device you are experiencing issues.
As the speed of downloads or access to a site is dependent on both your connection and the remote end (or server's connection speed) it is important to make sure your connection is receiving the right speed. This is performed by undertaking a speed test. Superloop recommends using fast.com as it is operated by Netflix and has adequate server speed to accurately reflect the speed you are receiving from Superloop.
3. Click the Show More Info button after the test and check your IP Address and Provider (Should show Superloop)
4. Check Speed is close to your Plan speed. It might be slightly higher or lower depending on your device or the wired/wireless connection
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