Changing your Private MAC Settings for Managed Wi-Fi

What Is a Private MAC Address?

A Private MAC (often called Randomised Hardware Address or Private Wi-Fi Address) is a privacy feature that aims to prevent tracking by automatically disguising your hardware address. Most modern devices have this enabled by default.

When to turn it off?

We recommend disabling Private MAC address before you connect to your preferred Wi-Fi network.

With Private MAC enabled, users will need to sign into the Wi-Fi and managed their account more often - usually every 2 weeks when the Private MAC "rotates" and changes.

Note: You may need to add your device again after you have disabled Private MAC if you've connected with Private MAC enabled your known devices on your account.

Here’s how to turn off Private MAC Address (also known as Randomised MAC Addressing) on common devices including Windows, macOS, iOS, and Android.

Windows 11

1. Open Settings
2. Select Network & Internet and then Wi-Fi
3. Find Random hardware address and select Off

macOS (Sequoia or later)

1. Click the Apple menu and open System Settings
2. Select Wi-Fi from the sidebar
3. Choose your connected network
4. Toggle Private Wi-Fi Address to Off

iPhone / iPad (iOS 14 and later)

1. Open Settings
2. Tap Wi-Fi
3. Tap the info icon (ℹ️) next to your preferred network
4. Toggle Private Wi-Fi Address to Off

Android (varies by manufacturer)

1. Open Settings
2. Tap Network & Internet Wi-Fi
3. Tap your preferred network
4. Tap Privacy or MAC address type
5. Select Use device MAC or toggle Randomised MAC to Off

Note: Android menu names may vary slightly depending on your device brand (e.g. Samsung, Pixel, Oppo).

If you have any questions or need help adjusting these settings, please contact our Support Team at smart.help@superloop.com