Special Needs & Disability Policy

We are here to help and understand that you may need some additional assistance using our service.

Assistance Services

If you have special needs or a disability, please let us know and we will attempt to assist you.  You can contact us by telephone 1300 262 047 or by email smart.help@superloop.com.

If you need assistance with making or receiving a telephone call, please see the following links:

National Relay Service: 
https://www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service.

Translation and interpreting services: 
https://www.tisnational.gov.au/.

General Help

For telecommunications products and equipment that may assist you, please see the following page from the IDEAS website: http://accessibletelecoms.ideas.org.au/telecom/category.

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We also allow customers to appoint an Authorised Representative.  Please see our Terms & Conditions for further details.