Acceptable Use Policy

Acceptable Use Policy for End Users and Retail Service Providers

Part A: The Acceptable Use Policy for End-Users

Where we consider that you have breached the Acceptable Use Policy, we may, without notice, limit, suspend or terminate your use of the Service. We reserve the right to block any content.

Unreasonable Use of the Service

Residential plans may only be used for residential purposes and at a single premise.

We consider your use of the Service is unreasonable if it is illegal, excessive, fraudulent or adversely affects the Network or any other network or another customer's use of, or access to, the Service or the Network. Fraudulent use includes resupplying a Service without our written consent so that someone else may access or use a Service or take advantage of the included value of a plan.

We consider the following activities to be unreasonable:

running a telemarketing business or call centre;
operating an outbound server, hosting or cloud service;
re-supplying or reselling the Service;
sending unsolicited bulk data;
crypto-currency mining;
torrenting/file sharing in a manner that is likely to infringe upon the intellectual property rights of others; and
other similar activities.

Use Only for Lawful Purposes

The Service may only be used for lawful purposes. You must not use the Service:

in violation of any applicable law;
in a manner that will infringe upon the intellectual property rights of others (including any copyright or trademark) or the privacy of others;
to obtain or attempt to obtain unauthorised access to any systems, networks or computers or in a manner that could interfere with the operations of any systems, networks or computers;
send unsolicited bulk data (commonly known as spam), unless such use is in compliance with any applicable laws and the sender has a pre-existing business, professional or personal relationship with, or has the consent of, the recipient;
use or supply tools that are designed for or could be used to compromise the security of any systems, networks or computers, in any case, comprising part of, or using, the Service; and/or
to transmit viruses or harmful software using the Service.

Your Responsibilities

You are responsible for:

maintaining the security of your computer or other devices that you connect to the Service; and
any content that you publish via the Service and for any content that is accessed by you or any other person on the Service via your account.

Part B: The Acceptable Use Policy for Service Providers

Where we consider that you have breached the Acceptable Use Policy, we may, without notice, limit, suspend or terminate the Service. We reserve the right to block any content.

Use Only For Lawful Purposes

The Service may only be used for lawful purposes. You must not use the Service:

in violation of any applicable law;
in a manner that will infringe upon the intellectual property rights (including any copyright or trade mark) or the privacy of others;
to obtain or attempt to obtain unauthorised access to any systems, networks or computers or in a manner that could interfere with the operations of any systems, networks or computers;
send unsolicited bulk data (commonly known as spam), unless such use is in compliance with any applicable laws and the sender has a pre-existing business, professional or personal relationship with, or has the consent of, the recipient;
use or supply tools that are designed for, or could be used to, compromise the security of any systems, networks or computers; and/or
to transmit viruses or harmful software using the Service.

Your Responsibilities

You are responsible for:

maintaining the security of your systems that you use in relation to the Service;
any content that you publish via the Service and for any content that is accessed by you on the Service;
preventing unacceptable use by your personnel and taking all reasonable action to cooperate with Supeloop if Superloop considers further action is required; and
using reasonable endeavours to ensure that your customers comply with the Acceptable Use Policy and maintain the security of any devices used in connection with the Service.

Limitations on Re-Selling

You must only re-sell a connection for its intended purpose. Specifically, you must not:

re-sell a single connection to multiple customers or multiple premises;
re-sell a residential connection to a non-residential customer;
make any representations regarding a connection (for example, in relation to speed) beyond what has been represented to you by Superloop.