Customer Service Policy

Superloop Smart Communities is committed to providing exceptional service and the highest quality Internet to our users.

We endeavour to make sure that all plans, products and services listed on our website are available and that pricing is true and correct. We operate our Help Desk 24/7/365 ready to assist users in connection, usage and account enquiries.

Users may find valuable information and answers to common questions in our Knowledge Base and known issues listed on our Status Page. Where account holders continue to have questions please contact our team by any of the listed options available here: How to Contact Superloop Smart Communities.