Contact Superloop BNSC Help Desk

Get in touch with the Superloop BNSC Help Desk team for solutions or assistance

If you cannot find a solution on our knowledge base or have another enquiry, just let us know! Our team will be happy to answer any questions or provide assistance with technical support, accounts/billing or other enquiries.

Network Status

Check our Network Status site for known outages if you are experiencing connectivity loss or an internet issue. You can sign up for e-mail or SMS notifications without needing to contact the Help Desk team for updates on the situation.

Chat Online

Open Live Chat by clicking the Chat button at the bottom of the main Help Site, Network Status Page or user portal. Type in your details and click to start chatting. A member of our team will answer you as soon as possible.

Submit an Online Request

Submit an online request directly to the team via the New Request page. You can also view your open requests at My Requests.

Send an E-Mail

Send an e-mail directly to our team at smart.help@superloop.com

If you are an existing user, please contact us from the e-mail address registered to your Superloop BNSC account, as this helps to confirm you are the account holder.

Contact by telephone

Australia
Support (including VostroNet): 1300-262-047
Student Support: 1800-661-407
Hotel Support: 1300-738-353

New Zealand
Support (including VostroNet): 0800-778-893
Student Support: 0800-449-246
Hotel Support: 0800-442-043

Fiji and Pacific Islands
Smart Communities Support: 008003259
Hotel Support: 008003260

Superloop Website

Additional contact details can be found on the main Superloop BNSC (Smart Communities) or the Superloop BNSC Contact Us page.