Configuring a Router

If your location allows you to connect a router, please follow the steps below to make sure your router is configured correctly:

1. Factory reset the router
2. Setup Dynamic IP or DHCP client mode from the quick setup menu
3. Ensure MAC cloning is disabled if your router supports this feature.
4. Then navigate to accounts.exosphere.works and sign into the portal.
5. Select the 'Connect' button located on the portal page.

Only you are responsible for the correct configuration of your personal router. Unfortunately, our helpdesk is unable to assist with the setup of any 3rd party routers.

If you follow this process and your router still doesn't work, but your devices can connect to the internet directly, we recommend contacting the router manufacturer for further assistance.

Please note: Sharing your internet connection with other residents is against the Acceptable Use Policy for the BCB service. Any users identified as sharing their accounts will be liable for account suspension.