Connecting an Amazon Alexa Smart Speaker to Managed Wi-Fi

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Overview

Some smart devices, including Amazon Alexa speakers (Echo Dot, Echo, Echo Pop), need a quick extra step to connect to our Managed Wi‑Fi. This is step by step guide to help you.

Step 1: Find the MAC address

  1. Open the Amazon Alexa app
  2. Go to Devices → Echo & Alexa
  3. Select the Alexa device
  4. Open About
  5. Record the Wi‑Fi MAC address

Step 2: Add Your Device to your Account

  1. Log in to your Wi‑Fi portal.
  2. Click on Devices.
  3. Click "Add this device" or enter the device MAC address, then click Add.
    Note: Give the device a friendly name (e.g. "My Alexa" or "My Xbox").
  4. Disconnect the device from Wi‑Fi, then reconnect it to the network.
  5. The device should connect automatically within a few minutes.

If you are still having trouble connecting reach out, we are available 24x7 to help!

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